SERVICE OVERVIEW

WHY CHOOSE US

• 18+ Years of Experience Servicing Big Box Retailers and Direct Consumers
• Highly Skilled, Specialized, Courteous, Professional Service Technicians
• Over 140,000 Installations Annually
• White Glove Service
• Satisfaction Guarantee
• Flexible Appointments, including weekends
• Coverage across the nation

POPULAR QUESTIONS

• Will I receive a call before my technician arrives?

  Yes, you will receive a call within 30-60 minutes before arrival of the scheduled time.

• What can I expect with delivery service?

  Our team will assemble your product in accordance with the manufacturer’s instructions and will consolidate all of the packaging materials, discarding them where you would like us to on your property.

  Our technicians will show you that the unit is assembled properly before they leave your home.

• How should I prepare my yard for swing set installation?

  Level installation area that is level within 1” over a ten foot area and 2” over a twenty foot area.

  Ensure a clearance area around playset of at least 6’ in all directions (play set + 6’ in all directions)

  Ensure no buried utilities, wires, pipes, etc. will interfere with installation.

  Ensure you are not planning to position the swing set over top of any sprinkler equipment.

  Ensure no overhead obstacles within 6’ of the top of the playset (power lines, roofs, trees, etc.).

  Installation of any play surface products (ie: sand, mulch, etc.) should be done ONLY after play set installation is completed.

• What general tasks must be completed before the assembly team arrives?

  Ensure all other debris is removed from the area prior to arrival of our installation crew.

  Adult customer MUST be at job site during the entire installation and for the duration of the installation.

  Ensure there is ample space to un-package and assemble the unit.

  Please arrange for pets and children to be in a separate area during the entire installation process.

  Ensure access to an electric power outlet that is working properly within 200’ of the assembly area.

• What is White Glove Delivery?

  White Glove is defined as a room-of-choice delivery. Our team will deliver and carefully place your items in the room you choose, including unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs.